Outhour
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FOR UK PLUMBERS

Never miss a boiler call again.

Outhour answers your phone and WhatsApp while you're under the sink. Captures emergency leaks, boiler swaps and quote requests. Uses your existing number.

Try Outhour free →

30 days free · No card · Uses your existing number

Plumbers lose the biggest jobs to a phone they can't reach.

You can't answer elbow-deep in a job.

Hands under the sink. Phone on the bench. By the time you check it, another £400 boiler swap has walked straight to your competitor.

Leaks don't leave voicemails.

Water pouring through a ceiling — customers ring three plumbers before someone picks up. Voicemail puts you dead last in the queue.

Boiler swaps go to whoever quotes first.

Homeowners ring around for prices. They book the plumber who answers, asks the right questions, and sends a ballpark there and then.

Outhour knows what to ask a plumbing customer.

Generic answering services take a message. Outhour captures what actually matters.

For every call
  • What's the issue? (leak, no heat, no hot water, dripping tap, blockage)
  • Is water coming in or pouring out right now?
  • What's the postcode?
  • Best number to call back on?
If it's an emergency leak
  • Where's the water coming from?
  • Have they turned the stop tap off?
  • Is the ceiling involved?
  • Texts you immediately with the urgency flag
For boiler and install work
  • Boiler make and model if they know?
  • Combi, system or conventional?
  • Age of the boiler and any fault codes?
  • Books a quote visit into your calendar
WHATSAPP

Here's a Tuesday afternoon enquiry.

Customer
Hi, my kitchen tap is leaking under the sink and there's water in the cupboard
Outhour
Sorry to hear that — let's stop it getting worse first. Have you turned the isolation valve off under the sink, or the main stop tap?
Customer
I don't know where the isolation valve is, but I turned the stop tap off
Outhour
Perfect, that's the main thing. How much water are we talking — a steady drip or a proper flow?
Customer
It was running pretty fast before I turned it off
Outhour
OK, definitely one to look at today. What's your postcode?
Customer
LS6 3AB
Outhour
You're covered. Dave can be with you between 4 and 6pm — does that work?
Customer
Yes please, that'd be brilliant
Outhour
Booked in. What's your name and is this the best number?
Customer
Sarah Whitfield, yes this number
Outhour
Cheers Sarah, Dave will text you when he's 20 minutes out. Keep the stop tap off until he's there.
Pricing

One price. No surprises.

Pro
For trades juggling calls, texts and WhatsApp
£29/mo
30 days free · No card · Cancel anytime
  • Uses your existing number
  • Answers calls, SMS and WhatsApp
  • Books jobs into your calendar
  • Texts you instantly for emergencies
  • Chases invoices automatically
Try Outhour free →
FAQ

Common questions

Can Outhour handle emergency leaks?+

Yes. You set the rules — burst pipes, ceiling leaks and no-heat calls in winter flag as emergency and text you immediately. Routine jobs go into your calendar.

What if a customer asks for a quote on the phone?+

Outhour gives ballpark figures based on your price guidance (e.g. "combi boiler swaps typically £1,800-£2,400"). For anything that needs a site visit, it books a quote appointment.

Does it know to ask about boiler make and fault codes?+

Yes. Outhour asks for the make, model and any fault codes showing — so when you arrive you've already got the parts and tools you need.

I'm Gas Safe registered — does Outhour mention that?+

Yes. You add your Gas Safe registration during setup and Outhour mentions it when customers ask about credentials.

My work is mostly via WhatsApp now. Does Outhour use it?+

Yes — WhatsApp is our main channel. Outhour replies to messages, including photos of leaks or boilers, and books straight from the conversation.

Back under the sink. We'll handle the phone.

Try Outhour free →

30 days free · No card · 8-minute setup