Never miss a lockout at 2am again.
Outhour answers your phone and WhatsApp around the clock. Captures emergency lockouts, lock changes and security upgrades. Uses your existing number.
30 days free · No card · Uses your existing number
Locksmiths live and die by who answers first.
Standing in the rain at midnight, locked out, the customer rings the first locksmith who picks up. Voicemail means they're already on their way to your competitor.
Burglary call-outs and lock changes for insurance need someone on the phone now, not a callback in the morning.
Half the calls at 2am are just asking the price. Outhour filters them so you only get out of bed for the real jobs.
Outhour knows what to ask a locksmith customer.
- What's the issue? (locked out, broken lock, lost keys, upgrade)
- Is it urgent right now?
- What's the postcode and address?
- Best number to reach them?
- Domestic or commercial?
- Are they safe and warm where they are?
- Have they got photo ID on them?
- Texts you immediately with the urgency flag
- Number of locks and door types?
- Reason — burglary, lost keys, moving in?
- British Standard / insurance-grade required?
- Books a visit into your calendar
Here's a Saturday night call.
One price. No surprises.
- Uses your existing number
- Answers calls, SMS and WhatsApp
- Books jobs into your calendar
- Texts you instantly for emergencies
- Chases invoices automatically
Common questions
Does Outhour work overnight?+
Yes, 24/7. You set out-of-hours rates and rules — Outhour quotes the right price, captures the details, and texts you so you can decide whether to attend.
Can it verify the customer is at their own property?+
Outhour asks for photo ID and confirms the customer understands they'll need to prove the address once you're inside. The final check is always yours on the doorstep.
What about commercial lockouts and master suites?+
Yes. Outhour asks whether it's domestic or commercial, the type of lock or master suite, and routes the enquiry accordingly.
I'm MLA approved — does Outhour mention that?+
Yes. You add your accreditations during setup and Outhour mentions them when customers ask about credentials or insurance.
Can it give ballpark prices for emergency callouts?+
Yes. Based on your price guidance (e.g. "non-destructive entry from £85 daytime, £120 after midnight"). It avoids hard quotes for anything that depends on the lock type.