Never miss a no-heat call in winter again.
Outhour answers calls and WhatsApp while you're on a boiler. Captures gas emergencies, service bookings and CP12 enquiries. Uses your existing number.
30 days free · No card · Uses your existing number
Gas engineers lose the biggest jobs to whoever answers first.
When the heat's off, customers ring whoever they Google first. Voicemail = the job's gone before you've checked your phone.
Landlords need their CP12 sorted. They book the engineer who picks up. Miss the call and they book someone else for the next year.
A family with no hot water doesn't leave a voicemail. They scroll to the next listing while you're under another customer's combi.
Outhour knows what to ask a gas customer.
Generic answering services lose the details that matter. Outhour captures the right info every time.
- What's the issue? (no heat, no hot water, fault code, smell of gas)
- Is it an emergency?
- What's the postcode?
- Best number to reach them?
- Can they smell gas? (if yes, told to call National Gas Emergencies on 0800 111 999 immediately)
- Is there carbon monoxide concern?
- Texts you instantly with full details
- Boiler make and model?
- When was it last serviced?
- Is it a landlord property?
- Books straight into your calendar
Here's a December morning enquiry.
One price. No surprises.
- Uses your existing number
- Answers calls, SMS and WhatsApp
- Books jobs into your calendar
- Texts you instantly for emergencies
- Chases invoices automatically
Common questions
Will Outhour know how to handle suspected gas leaks?+
Yes. If a customer mentions smelling gas, Outhour immediately advises them to call National Gas Emergencies on 0800 111 999 and texts you straight away. Safety always overrides booking.
Can it capture boiler make and fault codes?+
Yes. Outhour asks for the make, model, and any fault codes showing — so when you ring back or arrive, you've already got the parts and tools you need.
Does it know about landlord CP12 deadlines?+
Yes. Outhour can capture whether the property is a landlord let, when the previous certificate expired, and the urgency. Books the safety check accordingly.
I'm Gas Safe registered — does Outhour share my number?+
Yes. You add your Gas Safe registration number during setup and Outhour mentions it when customers ask about credentials.
What about out-of-hours emergency callouts?+
You set the rules. Outhour can offer emergency-rate callouts outside hours, capture full details, and text you to decide whether to attend.